Frequently asked questions

If your order arrived damaged, please contact us via the contact form or email us at eservice@Villeroy-boch.com with a photo and your order number. In most cases, a return is not necessary. You will find free return documents in your package. If needed, use the enclosed return label and send the package to the address specified on the returns slip.

The shipping cost is $10.00 for all orders up to $98.99. We offer free shipping for orders from $99.00+. The value threshold applies after deducting all vouchers. You can create your personal customer account here.

Vouchers can only be entered during the checkout process in the shopping cart. Unfortunately, it is not possible to redeem a voucher after the order has been placed.