All the answers about our customer program

As a My Club member, you must make purchases totaling at least €500 in the euro zone or CHF 700 in Switzerland and Liechtenstein, £450 in the UK, $600 in the USA, $1,200 in Canada, $750 in Australia, 2,300 zlotys in Poland, SEK 5,000 in Sweden, or NOK 5,000 in Norway at the Villeroy & Boch online store or at participating Villeroy & Boch stores within 365 consecutive days. As soon as the cancelation period of 30 days has expired after the purchase with which you reached the status limit of €500 or CHF 700 in Switzerland and Liechtenstein, £450 in the UK, $600 in the USA, $1,200 in Canada, $750 in Australia, 2,300 zloty in Poland, SEK 5,000 in Sweden, or NOK 5,000 in Norway, you will receive My Club Gold Member status.

You can see an overview of all the benefits here.

Gold status is initially valid for 2 years. If you make another purchase totaling more than $600 in the USA during these 2 years, your Gold status is automatically extended for another 2 years. If this purchase value is not reached, the Gold status will not be renewed. At the same time, you will of course remain a My Club member with the regular My Club benefits.

You start collecting My Club points as soon as you register: earn up to 900 My Club points when you register for the first time, 400 My Club points for registering and confirming your email address, 300 My Club points for entering your mailing address, and another 200 My Club points if you enter your date of birth. 
You will receive My Club points for every purchase at our online store, at participating Houses of Villeroy & Boch and at the Villeroy & Boch outlets. When ordering on the online store, make sure you log in to your My Club account before placing your order. 

The following applies to European countries, Switzerland, the United Kingdom, as well as the USA, Canada and Australia: You receive 1 point for each EUR/CHF/GBP/USD/CAD/AUD spent. One point is worth 1 cent/1 rappen/1 pence respectively. For example, for a purchase of EUR 100, you will receive 100 My Club points, which together are worth EUR 1.  In Norway and Sweden, you receive 1 point per 10 kroner spent. One point is worth 1 öre each. In Poland, you receive 1 point per five zloty spent. One point is worth 5 grosz each.

It’s not possible to add My Club points later. Therefore, please make sure to log in to your My Club account in advance when ordering at the online store and to refer to your My Club membership in the Houses of Villeroy & Boch and Villeroy & Boch outlets before the checkout process.